CHECK OUR TERMS AND CONDITIONS

Mind And Flex Clinic terms and conditions.

BOOKING TERMS & CONDITIONS – Private one to one sessions

Payment

  • Full payment must be received prior to attending the session (online/in person)

• Payment can be made directly through our online invoicing system. The invoice will be send to you prior to the session.

  • Where payment has not been received by the Coach/Therapist in advance of a session the Coach/Therapist is not obliged to provide the session.

Online Coaching Programs

  • Payment for four session package: All payments if paid in full must be paid at least 24 hours in advance before the first session. If paid in instalments, the full amount must be paid in 2 equal monthly instalments, first instalment must be paid at least 24 hours in advance of the first session, and a second instalment 30 days after.
  • Payment for eight session package: All payments if paid in full must be paid at least 24 hours in advance before the first session. If paid in instalments, the full amount must be paid in 4 equal monthly instalments, first instalment must be paid at least 24 hours in advance of the first session, and other 3 instalments will be arrange to be paid at the same day of every month, for 3 following months.
  • Payment for single (pay-as you go sessions): Each individual session cost must be paid in full at least 24 hours prior to session commencing.
  • Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 12 months of the payment or their fee is forfeited.

Face-to-face Treatment Packages

  • Payment for five treatment package: All payments if paid in full must be paid at least 24 hours in advance before the first session.
  • Payment for ten session package: All payments if paid in full must be paid at least 24 hours in advance before the first session.
  • Payment for single (pay-as you go sessions): Each individual session cost must be paid in full at least 24 hours prior to session commencing, or at the time of the treatment.
  • Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 6 months (Five session package) or within 12 months (Ten session package) of the payment or their fee is forfeited.

Cancellations

In the event you need to cancel a session with less than 24hrs notice, full payment is required.

Refunds

There are no refunds available on single sessions if cancelled within 24 hours of the session. There are no refunds available on package (program) bookings if cancelled within 24 hours of the first session or at any other time thereafter for the duration of the package. Any unused sessions can be gifted to a friend or family member presuming the individual is deemed suitable to receive coaching services from The Mind and Flex Clinic.

DISCLAIMER

Coaching Disclaimer

Our coaching process is strictly limited to the modification of beliefs. Our Coaching process is not designed to diagnose medical problems, nor is it a replacement for medical attention or professional mental health care.

CONFIDENTIALITY

During our all sessions (online, in person), we will take notes with the clients permission. These notes and everything discussed in the session are private and confidential and will not be shared with anyone else. There are exceptional and rare circumstances beyond the normal boundaries of confidentiality. Where possible the counsellor will seek to discuss these prior to any disclosure or action.

These exceptional and rare circumstances are:

  • Where a client is at immediate risk of causing serious harm to themselves or others
  • Where Statutory Law requires disclosure
  • When the practitioner is subpoenaed or summoned as a witness in a Court of Law

Please also refer to our Privacy Policy